Technical Support

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You may contact us via:

Please be prepared to provide us with the following information:

  • The nature of the problem and the statistical procedure you are using, if any.
  • Step-by-step instructions on how to recreate the problem.
  • Any data files and/or StatFolios that can help us resolve the issue. (Please note that we can not load StatFolios unless the associated data source is also provided.)

Customer Support Overview

Statgraphics Technologies is committed to ensuring customer satisfaction. If you are having difficulties with any aspect of our products, please let us know. We also encourage you to send us any ideas for future enhancements. Many of the current features are attributable to suggestions sent to us in the past.

Frequently Asked Questions

Before contacting us directly, please consult the Frequently Asked Questions page. This is often the quickest way to find the Statgraphics help you need.

Statgraphics User Community

You can join the Statgraphics Community on LinkedIn by clicking here. You must have a LinkedIn account to be able to join.

How To Guides

As part of our goal of helping users get the most out of STATGRAPHICS, we have created a series of How-To Guides . Each of these guides covers a different topic and concentrates on analyzing the type of data that users need to deal with in practice. Since many statistics programs can handle data that satisfy all of the textbook assumptions, these guides look at more difficult cases where the features offered by STATGRAPHICS are particularly important.

Support Policy

Purchasers of annual licenses for Statgraphics are entitled to free e-mail and telephone support while their subscription is active.
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